Shipping Policy

Delivery Destinations
We provide worldwide delivery services to customers across the globe. Destinations are categorized for clarity and administrative purposes. For comprehensive details regarding shipping to your specific location, please visit our designated information page at issimoproducts.com.

Shipping Process & Timeline
Orders are processed for shipment on business days, Monday through Friday, excluding public holidays. Upon successful order validation and payment authorization, your items will be prepared and dispatched from our distribution center. You will receive an email notification confirming the dispatch of your order, which will include relevant shipping details.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier’s tracking portal. This allows you to monitor the progress of your delivery in real-time from our facility to your delivery address.

Delivery Responsibilities
For international shipments, please note that orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These additional charges are the sole responsibility of the recipient and are not included in our item prices or shipping costs. We advise customers to consult with their local customs authority to understand potential fees before placing an order.

Shipping Restrictions
Certain products in our collection may be subject to shipping restrictions based on manufacturer guidelines or international trade regulations. If any restrictions apply to items in your cart, you will be informed during the checkout process. For the most current information, please refer to our main website.

Damaged or Lost Shipments
We partner with reputable carriers to ensure your order arrives safely. In the rare event that your package appears damaged upon delivery, please note any discrepancies on the carrier’s delivery receipt at the time of acceptance. For assistance with damaged items or inquiries regarding a shipment that is significantly delayed according to tracking information, please contact our customer service team.

Policy Updates
We reserve the right to amend this shipping policy at any time. The most current version will always be posted on our official website, issimoproducts.com.

For any questions regarding our shipping procedures not covered here, you may find additional resources on our main site or reach out to our support team for further clarification.